About this course
Resolve user, device, software and network problems through disciplined support and documentation. This Rihuum course is designed for paying students who want guided practice, measurable progress and a portfolio-ready outcome. The curriculum contains eight complete lessons, graded knowledge checks and a capstone project: an IT support service desk operating guide.
Capstone project
an IT support service desk operating guide
What you will be able to do
- Explain the essential principles of IT Support and Help Desk Professional.
- Use ticketing system, remote support tools, knowledge base in a structured workflow.
- Test work against quality, security and operational criteria.
- Complete an IT support service desk operating guide and present the supporting evidence.
Tools and learning resources
Capstone project
an IT support service desk operating guide
Certificate requirements
Complete every lesson and achieve the required passing score in the graded knowledge checks. The certificate includes a public verification code.